FREQUENT ASKED QUESTIONS

WHAT IS ‘PRECIOUS/NOBLE’ OPAL?

This term may create some confusion. There are various types of opals and several locations where opal can be found around the world. However ‘precious’ or ‘noble’ opal is mined only in a very limited number of areas in the world. Opal is defined ‘precious’ or ‘noble’ when it displays a play of colour. White opal has been found even in Italy (in Piemonte). However, as it does not display any colour, it is not considered valuable. 

ARE THE PHOTOS DISPLAYED IN YOUR WEBSITE MERE EXAMPLES OF OPALS OR ARE THEY PHOTOS OF THE SPECIFIC PRODUCT I WISH TO PURCHASE?

The opals shown in the photos and videos in our website relate to the specific and unique product you wish to purchase. Once you have completed the purchase, we will deliver the same opal that you see in the video/photo to you. 

HOW DO I KNOW THAT THE GEMSTONE WILL NOT GET LOST OR DAMAGED DURING THE DELIVERY?

The opal you purchase is placed in a rigid case specifically designed for gemstones. This case will then be put in special envelope. We only use parcel services that provide our customers with a tracking number (such as Registered Post 1 and Italy Post). 

I HAVE A RING/PENDANT/A PAIR OF EARRINGS BUT I HAVE LOST/DAMAGED THE GEMSTONE. CAN YOU HELP ME?

Absolutely. As part of the services Opalemio offers we can cut and shape the opal of your choice to fit your favourite piece of jewellery. We also cut opals on commission. For example, if you wish to purchase one of our opals but perhaps you would prefer to have it in a different shape and/or size we can cut it to meet your requirements. 

ARE OUR OPALS TREATED?

It may seem impossible but the colours displayed in a opal gemstone are natural. We simply cut and polish the rough opal and give it the shape that best emphasises the colours displayed in the gemstone. Opalemio sells one only one type of opal which is subject to a specific treatment. Such opal is called Andamooka (Andamooka is the area in South Australia where such opal is mined). These opals are treated with sugar and sulphites so as to darken the part of the stone which contains the opal and emphasise its beautiful colours. Our opals are not subject to radiation or any other harmful treatment.